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PHD SKINCARE RETURNS & EXCHANGES
PHD SKIN CARE RETURNS & EXCHANGES
HOW TO PURCHASE
INTERNET

Ordering on the Phd Skin Care website is both secure and easy. Browse our site and add items using our"Shopping Cart". When you’re ready, all of your selections will be in your cart and ready for checkout.Just fill in your information on the order form and submit the order. You’ll receive an immediate confirmation email outlining the details of your order and expected ship dates.

If you are using a free secure browser such as Netscape or Microsoft Internet Explorer, you can shop with maximum security through our SSL server connection. Phd assumes no responsibility for orders placed though non-secure browsers. Customers who shop Phd products through non-secure sites do so at their own risk.

METHODS OF PAYMENT

We accept Mastercard, Visa, American Express and Discover. You are ordering off a secure server, so your credit card information issafe. Phd does NOT accepts payments via Paypal, wire, check or money order.

SHIPPING INFORMATION

Once we receive your order, we will arrange for shipping according to the method selected and shipping destination. All orders are processed and delivered on business days only (Monday – Friday, excluding holidays). Please allow up to 48 hours from placing your order for processing.

Please allow 10-14 business days for delivery. Typically, your order will arrive within 5 to 7 business days, but sometimes delivery can take longer depending on the shipping destination. If you need a product faster, we will gladly arrange for express shipping as long as you agree to cover the additional expedited shipping costs as displayed on our website.

Unfortunately, at this time we are unable to offer expedited shipping on all PHD aerosol products. Phd is not responsible for any lost, damaged or stolen items shipped using a third party delivery agent. Phd is not responsible for any shipping delays caused by a third party shipping agent.

If you have any questions or comments, please email us at info@phdskincare.com

RETURNS & EXCHANGE POLICIES
14 DAY RETURNS & REFUNDS POLICY

We want all of our customers to be completely satisfied with our products. However we know and understand there may be occasions when you change your mind, or when items are ordered in error.

We offer a 14 day returns guarantee. If you’ve changed your mind about your purchase, you can return it, unopened and in its original condition, within 14 days of the delivery date and receive a refund of the product or goods purchased. The refund does not include the original shipping costs, or return postal costs unless there has been an error on our part or the item is damaged or defective (please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds, below).

Please return items securely packaged with a copy of your invoice to the following address:

Phd Skin Care Returns Department
137 N. Larchmont Blvd, Suite #420
Los Angeles, California 90004

Please contact customer service at info@phdskincare.com before returning any aerosol items, as these items may be subject to special restrictions.

DAMAGED OR DEFECTIVE ITEMS AND ERRORS ON OUR PART – RETURNS & EXCHANGES

In the event that you receive a damaged or defective item, and such damage or defect is due solely to our error, we will arrange for the costs of collection and product exchange at no extra cost to you. We are not responsible for damages or defects caused by a third party shipping agent or occurring after the products leave our facility through no fault of our own.

  • In the event you receive a damaged or defective item due solely to our error,
  • please contact Customer Services at info@phdskincare.com to arrange an exchange.
  • The payment, shipping and return policies stated above are subject to Phd Skin Care’s Terms & Conditions of Use & Privacy Policy, which can be found on www.phdskincare.com. You should review the Terms & Conditions of Use & Privacy Policy in detail prior to placing any orders through Phd. All orders placed through the website are subject to both the policies stated above and the Terms & Conditions of Use and Privacy Policy.